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CUSTOMER SERVICE (Whatsapp) + 60 - 17 244 8239
03-456 7554
CUSTOMER SERVICE (Whatsapp)
+ 60 - 17 244 8239
03-456 7554
Terms & Conditions

1. Terms and Conditions

Welcome to naturalbodyjumpstart.com.my terms and conditions, which apply to all items ordered from naturalbodyjumpstart.com.my website. Please read through carefully before placing your order. By using this website and/or placing your order, you are agree to be bound to the terms and conditions set out below. These terms and conditions affect your legal rights and obligations. If you do not agree to be bound to these terms and conditions, please do not access or use the service.

We may change these terms and conditions from time to time without prior notice. Changes will apply to any subsequent orders received. We will not able to make any changes to the terms that apply to that order after your order has been confirmed.

If you have any queries relating to these terms and conditions, please contact our support team.

 

2. Terms of Sale

Purchase of Products
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Once you have checked out and received your payment confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the “CONFIRM ORDER” button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock
  • Our inability to obtain authorization of payment
  • The identification of an error within the product information, including price and promotion
  • Incomplete details give, such as delivery address If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep all your details and payment secure.

 

Payments
All payments can be made via credit / debit card, and online bank transfer.
All orders will be cancelled if the payment has not be made within 48 hours. All cancelled order cannot be reversed.

 

Prices
Please be aware that the prices display on our website are excluded delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly disply during the checkout process.

Due to the large number of products on site, it is possible that some of the products listed on our website may be incorrectly priced, despite our best efforts. If we discover any pricing errors, we will either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

Prices are subject to change without notice. These changes will not affect orders that have already been confirmed and dispatched.

 

 Availability
All items are subject to stock availability. We will inform you as soon as possible if all the products in your order not available and you will be given option to replace with other items or the order will be cancelled. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. We will credit the balance as store credit for your future purchase and strictly no cash refund. If you are using a combination of payment card and gift card, we will refund anything you paid for with your gift card, follow by the outstanding credit to your store credit.

 

Product Care
By all means, we will take cautious care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. We reserve the right to refuse orders where product information has been mispublished including prices and promotions.

 

3. Delivery & Returns

Delivery

All orders will be processed and dispatched within 7 working days upon verification of the payment. Delivery is carried out during Monday to Friday (on normal working hour), and Saturday (max. up to 1pm). It will take longer if the order is taken place on special ocassion day such as 11.11 Big Sales day and national public holiday.
Once your parcel is ready to be dispatched, a tracking code will be emailed to you and we will not take any responsibilities on any lost parcels, but we will try to resolve it with all our effort. Bear in mind, any claims will have to be made with our third party service providers.
In the case of bounced parcels, customers will be contacted by our support team. Customers will have to bare for the cost for re-delivery. Details regarding the re-delivery process will be sent through an email to customer.
Any unclaimed bounced back parcels will be automatically forfeited after 30 days of grace period. 

 

For more information, please contact our support team by email to naturalbodyjumpstart@gmail.com.