At Natural Body Jumpstart we make every effort to ensure we protect your personal information.
This Policy, in conjunction with our Terms and Conditions, explains how Natural Body Jumpstart may use the information we collect about you, as well as the rights you have over any personal information we hold about you.
Please read this Policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.
Information we collect
We collect information about you (such as your name, email address, phone number shipping address, transaction details and credit card information) when you:
- register on or buy products on the Website;
- take part in our promotions, competitions, customer surveys and questionnaires; or
- contact us via e-mail, phone or letter.
We may choose to add to this data by collecting information from other sources such as Information Service Companies. This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.
How we use your information
We collect your personal information to help Natural Body Jumpstart better understand you and to enable us to personalise your experience with Natural Body Jumpstart, including offers, promotions and services to meet your needs. We use your information to:
- personalise our services, offers and promotions to you;
- operate your online account and your rewards for life account;
- process your online orders and in-store purchases;
- tell you about important changes to Natural Body Jumpstart;
- develop and improve our products and services;
- manage promotions, competitions, customer surveys and questionnaires; and
- check and verify your identity, and prevent or detect crime.
(In performing such checks, your information may be disclosed to credit reference agencies who keep a record of that information, but these are not credit checks and your credit rating will not be affected.)
From time to time, we may also share your information with carefully selected partners to enable them to help us provide you with the best service from Natural Body Jumpstart. However, we will never give permission for any of these partners to contact you directly with marketing information unless we have your consent and all our parties adhere to strict data protection policies.
Marketing and Customer Research
With your prior agreement, we may contact you by email, post, SMS or phone:
- with details of offers and information about Natural Body Jumpstart products or services;
- with offers and information about products or services from selected partners, or for customer research e.g. to help improve our services, products, stores or the Website.
It is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us this, will mean that you won’t get details of great offers or promotions that may be of interest to you.
Social Media Features and Widgets
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Disclosing your information
We will never disclose your information to anyone outside the Natural Body Jumpstart group of companies except where we have your consent; where we are required or permitted to do so by law, such as when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process; where other companies who provide a service to us as part of our order process require that data i.e. delivery companies, payment providers; or companies who send out email communications on our behalf; or where they are successors in title to our business. We will never share your data with other companies for marketing purposes.
The Website may contain links to other sites which are outside our control and not covered by this Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
Changes to our policy
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by means of a prominent notice on this Website prior to the change becoming effective. We encourage you to periodically review this page and our Website for the latest information on our privacy practices.
If you have any queries, please contact us here.