Q1. How to become new customer of Natural Body Jumpstart store?
Find “Login” and fill in personal details accordingly with a 6 digits password, tick “I’m not a robot” then press “Continue”. OR you can also "Sign in via Facebook".
Q2. How do I purchase from Natural Body Jumpstart store?
If you are new customer, please read Q1.
If you are returning customer, please follow the steps as instructed below:-
Step 1>> Log in
Find “Login” , log in under Returning Customer.
Step 2>> While shopping
Press “Add to Cart” if you wish to purchase, then if you want to continue shopping press “Continue Shopping”, otherwise press “Checkout” to make payment.
Step 3>> Check order summary and billing detail
Check order summary, do apply "Coupon Code" or "Voucher Code" to enjoy benefit given, the press "Proceed to checkout".
On shipping address page, choose shipping address from "Please Select An Existing Address", then tick "Save this information for next time".
On billing detail page, choose "BIll to a different address" if the billing detail is different from shipping address page, then press "Continue to shipping method".
Step 4>> Confirm Order
Final check your order, choose payment method (transfer online or Ipay88), tick "I have read and agree to the terms & conditions", then press “Place You Order” to proceed for payment.
Our payment gateway system is IPay88 and the payment method is shown as below in the picture. Invoice will be generated and emailed to your mailbox after the transaction is completed.
*Remark: The entire payment process must be completed within 5 minutes, as preset by IPay88 payment gateway system.
Q3. What are the payment methods available?
We offers various kind of Payment Methods as shown below :-
1. Credit Card / Debit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Online Banking / Offline Bank Transfer
Bank : Public Bank
Bank Account : 3204147705
Account Name : K Nurture Enterprise
*Remark: After the payment thru online banking / offline bank transfer is completed, please email us payment notification details at "Receipt Upload", in order to proceed to delivery without delay.
Note: Do attach a copy of clear picture of Bank Receipt / Bank in Slip, then your order will be arranged for delivery once the payment amount has been credited.
Q4. How to change my account personal information and shipping address?
Scroll down to the bottom of the page, click on “Your Account”, then edit in "My Address" or "My Profile".
Q5. If I have forgotten my account password what should I do to retrieve back my account?
Click on “Forgotten Password”, enter the email address associated with your account in the provided space, press “Continue", a new password will be randomly generated and email to your mailbox, check your mailbox and copy paste the new password without delay, then press “Login”.
*Remark: You are highly recommended to change an easier version password and note it down in a notebook for future reference. If you want to know how to change password, please refer to Q6.
Q6. How do I change my password?
Scroll down to the bottom of the page, click on “My Account”, then click on “Change password”, key in 6 digits password on both provided space, then press “Save”.
Q7. Can I cancel my order?
We do not accept any request about cancellation order which have been successfully made. Contact our support team via email at email@example.com for assistance. Kindly take note that any amounts paid prior to your order will not be refunded.
Q8. What kind of currency do you accept for every transaction?
At the moment we only accept Malaysian Ringgit (MYR). Sorry for the inconvenience.
Q9. How long does the delivery usually takes?
All orders will be processed and dispatched within 7 working days upon verification of the payment. Delivery is carried out during Monday to Friday (on normal working hour) and Saturday (max. up to 1pm). It will take longer if the order is taken place on special ocassion day such as 11.11 Big Sales day and national public holiday. If you wish to know more about delivery, kindly contact our support team via email at firstname.lastname@example.org or live chat with us via messanger.
Q10. If I have received a damaged/a defective/an incorrect item, what should I do?
We apologize for any inconvenience caused, Natural Body Jumpstart is a platform that provides body, soul, mind products and services therefore we have no control over that but we will try to resolve it with all our effort.
For package (the unopened package) is already damaged upon receiving:
Stay calm, sign the consignment note and politely ask for the delivery person full name, contact no and snap a photo of the delivery person as a proof, then snap few photos on the damaged/opened part of the package (the clearer the better), scan the consignment note, attach together with Natural Body Jumpstart Invoice and contact our support team at email@example.com or live chat via messanger for assistance immediately.
For damaged/defected/incorrect item upon unboxing:
Snap few photos of the damaged/defected/incorrect item (the clearer the better), scan the consignment note, attach with Natural Body Jumpstart Invoice and contact our support team via email at firstname.lastname@example.org for assistance immediately.
*Remark: Any enquiries about package must be reported within 36 hours from the time the parcel is received, otherwise will not be attended.
Q11. What should I do if I want to keep track my order?
Kindly contact our support team via email at email@example.com for assistance.
Q12. I still have doubts what should I do?
We apologise for being unable to clear your doubts in the Frequent Asked Questions page. Kindly contact our support team at firstname.lastname@example.org or live chat with us via messanger for assistance.